ONLINE PAYMENT
You can pay for your order using any convenient method:

• Bank cards: Visa, MasterCard, Mir, UnionPay, Belkart
• Payment services: SberPay, MIR Pay, T-Pay
• Fast Payment System (SBP)

INSTALLMENT PAYMENT
The "Doliami" service divides the purchase amount into four parts.
You pay the first part upon checkout — the order is dispatched immediately.

Subsequently:

• The remaining three parts are debited every two weeks.
• A reminder is sent before each debit.

You can conveniently track the schedule in the 'Dolyame' app (Android / iOS).
More details — on dolyame.ru


DELIVERY TO RUSSIA, BELARUS, AND KAZAKHSTAN
We deliver orders via CDEK — by courier and to pick-up points.
Delivery times and costs are calculated at checkout and depend on the region and delivery method. After placing your order, you will receive a tracking number.
You can track your parcel on the cdek.ru website.


INTERNATIONAL DELIVERY
For international delivery, please contact us via WhatsApp.
We will agree on the terms and select a convenient delivery method – individually and without standard templates.

IF SOMETHING DIDN'T FIT

• If you have concerns about product quality or questions regarding a return, simply write to hello@hronika.co. Please include your order number, describe the situation, and if there's a defect, attach photos.
• We typically respond within 3 business days and will send instructions.
• Your request will be processed within three business days. We will send all necessary documents for the return and explain the next steps.

RETURN OF GOODS OF PROPER QUALITY
We will accept returns if:

• the item has not been used;
• the marketable condition is preserved: no signs of use, with original packaging, tags, and labels;
• no more than 7 calendar days have passed since receipt.

Important: Please handle items with care.
If the packaging or appearance is compromised, the item cannot be returned.
Return shipping is at the buyer's expense.


IF THE ITEM HAS A DEFECT
You can return the item if:

• it is faulty or does not match the description;
• no more than 14 calendar days have passed since receipt.

Important: if it turns out that the damage occurred due to improper storage, care, or careless handling, we will not be able to accept the return.


FEATURES OF VINTAGE ITEM RETURNS
Each vintage item is unique and may bear traces of time—we honestly indicate these in the description. If such characteristics were noted, returns are not provided.

Before purchasing, please carefully review the description.
By placing an order, you agree to the condition of the item.
However, if after receiving the item you notice something not mentioned in the product description, please contact us. We will investigate.


EXAMINATION (IF DOUBTS ARISE)
In some cases, we conduct an examination to assess the condition of the item.
If it is determined to be in order or the damage occurred outside our responsibility, the buyer covers the costs of examination, delivery, and storage.


SAMPLE SALE
Exchanges and returns for SAMPLE SALE items are not permitted.
They can only be refused upon receipt – at the pickup point or from the courier.
Return shipping is at the buyer's expense.

1. GENERAL PROVISIONS
1.1. This User Agreement (hereinafter — the “Agreement”) governs the relationship between Individual Entrepreneur Chuvachko Anna Sergeevna (TIN 761026612455, OGRN 322784700093321), hereinafter — the “Seller”, and an individual placing an order on the hronika.co website, hereinafter — the “Buyer”.
1.2. The hronika.co/en website is an online store offering goods available for remote purchase, along with terms of purchase, payment, delivery, and return.
1.3. The Agreement is a public offer in accordance with Articles 435 and 437 of the Civil Code of the Russian Federation. The Buyer's placement of an order is considered an acceptance of the offer.
1.4. The Seller has the right to amend the Agreement without prior notice; the new version comes into effect upon publication on the website.


2. TERMS OF WEBSITE USE
2.1. The Buyer undertakes to use the Website in good faith, without violating the legislation of the Russian Federation.
2.2. It is prohibited to use automatic scripts, copy materials without consent, or disrupt the operation and security of the website.
2.3. All website materials (photos, texts, graphics) are the intellectual property of the Seller.
2.4. By placing an order or subscribing, the Buyer agrees to the processing of personal data in accordance with the Privacy Policy.


3. TERMS OF SALE
3.1. Prices are indicated in Russian Rubles and are current at the time of order.
3.2. The Seller has the right to change the price before an order is placed; after an order is placed, the price does not change.
3.3. If an item is out of stock, the order will be cancelled and funds refunded.
3.4. Vintage items are presented as unique pieces and may show signs of age, which is reflected in the product card description.
3.5. The Buyer confirms familiarity with the description and condition of the vintage item and accepts its characteristics, waiving any claims regarding them.
3.6. The Seller has the right to refuse service to Buyers exhibiting dishonest behaviour, including unjustified returns and aggression.


4. PAYMENT
4.1. Payment in Russian Rubles through the methods specified on the website.
4.2. In case of a pricing error before payment, the order will be cancelled with notification. If payment has been made, funds will be refunded.


5. DELIVERY AND ACCEPTANCE
5.1. Delivery is carried out by third-party transport companies according to their rules.
5.2. The moment of transfer of goods to the Buyer is considered the moment of receipt, confirmed by signature, SMS code, or other means.
5.3. Upon receipt, the Buyer must inspect the packaging; damage must be recorded with an act and photos, otherwise the goods are considered accepted in proper condition.
5.4. The Seller is not responsible for the actions of transport companies but assists in resolving claims.


6. RETURNS
6.1. Returns of goods of proper quality are possible within 7 days, provided the commercial appearance, packaging, and receipt are preserved.
6.2. Vintage items are not subject to return if their characteristics are specified in the description.
6.3. Returns of defective goods are regulated by the legislation of the Russian Federation; photo or video evidence of defects is required.
6.4. A return may be refused if there are signs of use, contamination, damage, or missing packaging.
6.5. Refunds are processed by the same method within 14 business days.


7. PERSONAL DATA
7.1. The Seller is a personal data operator, processing data in accordance with Federal Law 152-FZ.
7.2. Processing includes collection, storage, transfer to delivery services and payment operators, anonymization, and deletion.
7.3. The processing policy is available at https://hronika.co/en/back#personalinfo. The user can withdraw consent by sending a request to hello@hronika.co.


8. LIABILITY
8.1. The Seller is not responsible for:
— actions of delivery services and payment systems;
— technical failures of the website;
— losses caused by the Buyer's violation of the terms.
8.2. The Seller is liable within the limits of Russian law.


9. DISPUTE RESOLUTION
9.1. Claims are sent to hello@hronika.co, with a review period of 30 business days.
9.2. If resolution is not possible, the dispute is referred to the court at the Seller's location or another court, if provided for by law.


10. DETAILS
IE Chuvachko Anna Sergeevna
TIN 761026612455
OGRN 322784700093321
Email: hello@hronika.co

This policy is drafted in accordance with Federal Law No. 152-FZ of 27.07.2006 and defines the procedure for processing personal data applied by Individual Entrepreneur Chuvachko Anna Sergeevna (TIN 761026612455, OGRN 322784700093321; hereinafter — the Operator).

The Operator observes the rights and freedoms of citizens when processing personal data, including the right to privacy.
The policy applies to the website https://hronika.co/en and users who transmit data through forms, subscriptions, and when placing an order.


1. TERMS
Personal data — any information related to an identified user.
Processing — any actions with personal data.
User — a person who has visited the website, placed an order, or subscribed to a newsletter.
Operator — IE Chuvachko A. S.
Automated/non-automated processing — with or without the use of computer technology.
Cross-border transfer — transfer of data to another country.


2. DATA PROCESSED
First name, last name
E-mail
Phone
Delivery address
Login and password
Order history
IP address, cookies, browser and device data

Not processed: passport and payment data (processing occurs through payment gateways).


3. USE OF COOKIE FILES
The website uses cookies — small data stored on the user's device to ensure website operation, analytics, and personalization.

Types of cookies used:
— technical (mandatory) for the correct functioning of the website;
— analytical for collecting anonymized statistics (e.g., Yandex.Metrica, Google Analytics);
— marketing for personalizing advertising and evaluating effectiveness.

Cookie storage periods depend on their type — from a session to several months or years.
Third-party services, such as Yandex and Google, may be used for data collection and processing, which set their cookies in accordance with their own policies.
The user can manage cookie settings in the browser, including blocking or deleting them. Refusing cookies may limit website functionality.
The user's consent to the use of cookies is recorded via a cookie banner, with the option to change the decision at any time.


4. PURPOSES OF PROCESSING
Registration and access to the website
Placing orders
Feedback and notifications
Participation in loyalty programs
Marketing and informational newsletters
Analytics and service improvement

The user can unsubscribe from newsletters at any time by writing to hello@hronika.co with the subject “Unsubscribe from notifications”.


5. GROUNDS FOR PROCESSING
User consent
Contract performance
Legal obligations


6. USER RIGHTS
Receive information about processing
Request clarification, blocking, or destruction of data
Withdraw consent
File a complaint with Roskomnadzor


7. PERSONAL DATA PROTECTION
The Operator applies technical and organizational protection measures:
— SSL certificate
— Restricted access to the admin panel
— Antivirus
— Regular backups
— Licensed software


8. ACTIONS WITH PERSONAL DATA
Collection, recording, systematization
Storage, clarification, use
Transfer, anonymization, deletion, destruction

Processing can be automated and non-automated.


9. CROSS-BORDER TRANSFER
Transfer is possible with adequate protection or the written consent of the data subject.


10. CONFIDENTIALITY
Data is not subject to dissemination. All persons who have gained access are obliged to maintain confidentiality.


11. CONCLUSION
For questions regarding personal data processing: hello@hronika.co
The policy complies with the requirements of Federal Law 152-FZ and Decree No. 1119
The current version is available at: https://hronika.co/en/back#personalinfo