5.1. Product returns are processed in accordance with the provisions outlined on the Website in the “Returns” section.
5.2. Returns of Products of Proper Quality:5.2.1. A Product may be returned if it remains in its original packaging with tags, labels, inserts, and other supplementary elements, and has not been used. All packaging elements and accompanying items must be returned.
5.2.2. The Buyer may cancel an ordered Product at any time before its receipt, and within 7 days after receiving the Product. Returns of Products of proper quality are possible if their marketable condition, consumer properties, and a document confirming the fact and conditions of purchase of the specified Product are preserved.
5.2.3. The Buyer is obliged to notify the store manager of their desire to return a product by writing an email to
hello@hronika.co.
5.2.4. Should the Buyer refuse the Product, the Seller will refund the cost of the returned Product, excluding the Seller's expenses related to the delivery of the returned Product, within 3-14 business days from the date the returned Product arrives at the Seller's warehouse, along with the Buyer's completed return application.
5.3. Returns of Products of Improper Quality:5.3.1. If the Buyer discovers defects in the Product that were not disclosed by the Seller, they are entitled to present claims to the Seller in accordance with the procedure established by Russian Federation Law No. 2300-1 of 07.02.1992 “On Protection of Consumer Rights” and other legal acts adopted in accordance with Russian Federation legislation.
5.3.2. A product of improper quality refers to a product that is faulty and cannot perform its functional qualities. The received Product must correspond to the description on the Website. Differences in design elements or appearance from the description stated on the Website do not constitute a sign of improper quality.
5.3.3. The appearance and completeness of the Product, as well as the completeness of the entire Order, must be checked by the Recipient at the time of receiving the Product.
5.3.4. Returns may be refused for products of improper quality that have been soiled or worn.
5.3.5. Products damaged as a result of normal wear and tear are not considered defective or of improper quality.
5.3.6. The Seller reserves the right to monitor the number of returns by a single Buyer and, if a Buyer has repeatedly processed Product returns, reserves the right to refuse the Product return procedure without explanation.
5.3.7. Some Products presented on the Website may have minor damage. Upon confirmation of an Order for such a Product, the Seller undertakes to notify of the fault or defect before the purchase is made.
5.3.8. In the event of discovered defects, the Seller reserves the Buyer's right to agree to the found defects or to refuse the purchase.