5.1. Product returns are processed in accordance with the provisions outlined on the Website in the “Returns” section.
5.2. Return of Quality Goods:5.2.1. A product may be returned if it is preserved in its original packaging with tags, stickers, inserts, and other additional elements, and has not been used. In the event of a return, all packaging elements and accompanying items must also be returned.
5.2.2. The Buyer has the right to refuse the ordered Item at any time before receiving it, and within 7 days after receiving it. The return of an Item of adequate quality is possible if its marketable condition, consumer properties, and a document confirming the fact and conditions of purchase of the specified Item are preserved.
5.2.3. The Buyer must notify the store manager by writing an email to
hello@hronika.co/en on the desire to return the item.
5.2.4. Should the Buyer refuse the Item, the Seller shall refund the cost of the returned Item, excluding the Seller's expenses related to the delivery of the Item returned by the Buyer, within 3-14 business days from the date the returned Item is received at the Seller's warehouse, along with the Buyer's completed return application.
5.3. Return of Product of Inadequate Quality:5.3.1. If the Buyer discovers defects in the Product that were not disclosed by the Seller, they are entitled to make claims against the Seller in accordance with the procedure established by the Law of the Russian Federation No. 2300-1 of 07.02.1992 "On Protection of Consumer Rights" and other legal acts adopted in accordance with the legislation of the Russian Federation.
5.3.2. A product of inadequate quality refers to a product that is faulty and cannot perform its functional qualities. The received Product must correspond to the description on the Website. Differences in design elements or appearance from the description stated on the Website are not considered a sign of inadequate quality.
5.3.3. The appearance and completeness of the Product, as well as the completeness of the entire Order, must be checked by the Recipient at the time of receiving the Product.
5.3.4. Returns may be refused for goods of inadequate quality that have been soiled or worn.
5.3.5. Products damaged as a result of normal wear and tear are not considered defective or of inadequate quality.
5.3.6. The Seller reserves the right to monitor the number of returns from a single Buyer and, if a Buyer has repeatedly initiated Product returns, reserves the right to refuse the Product return procedure without explanation.
5.3.7. Some Products presented on the Site may have minor damage. Upon confirmation of an Order for such a Product, the Seller undertakes to notify the Buyer of any malfunction or defect before the purchase is completed.
5.3.8. In the event of defects being discovered, the Seller reserves the right for the Buyer to agree to the identified defects or to refuse the purchase.