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Details on dolyame.ru

USER
AGREEMENT
AGREEMENT
VERSION DATED 24.06.2022
1. Definitions of Terms
1.1. Seller — Individual Entrepreneur Chuvachko Anna Sergeevna (TIN 761026612455, OGRN 322784700093321).
1.2. Online Store (hereinafter – the Site or Online Store) – an internet site owned by the Seller, located on the internet at https://hronika.co/en/, where Products offered by the Seller for purchase are presented, as well as terms of payment and delivery of Products to Buyers.
1.3. Site Administration – authorized employees managing the Site, acting on behalf of Individual Entrepreneur Chuvachko Anna Sergeevna.
1.4. Online Store User (hereinafter — “User”) – an individual using the Site, accepting the terms of this User Agreement, and wishing to place Orders in the Hronika.co/en online store.
1.5. Online Store Content (hereinafter — “Content”) - protected results of intellectual activity.
1.6. User Agreement (hereinafter — “Agreement”) - a distance sales contract.
2. General Provisions
2.1. This Agreement outlines the procedure and conditions for exploring Products via the Site, acquiring Products, and the terms and rules for using the Site and registering Users on the Site.
2.2. This Agreement governs the relationship between the Site Administration of hronika.co/en and the Site User.
2.3. The Site Administration reserves the right to modify, add, or remove clauses of this Agreement at any time without notifying the User.
2.4. Continued use of the Site by the User signifies acceptance of the Agreement and any amendments made to it.
2.5. The User bears personal responsibility for checking this Agreement for any changes.
2.6. This Agreement is concluded between the Buyer and the Online Store and is considered accepted from the moment an Order is placed, or registration on the Site, or subscription to the newsletter.
3. Subject of the Agreement
3.1. The subject of this Agreement is to provide the User with the opportunity to purchase Products presented in the Online Store catalog for non-commercial purposes.
3.2. The Online Store provides the User with the following types of services:
3.2.1. access to the Online Store's search and navigation tools;
3.2.2. access to information about the Product and to information about purchasing the Product on a paid basis;
3.2.3. other types of services implemented on the Online Store pages.
3.2.4. This Agreement applies to all existing (currently functioning) services of the Online Store, as well as any subsequent modifications and additional services of the Online Store that may appear in the future.
3.3. This Agreement and the product information constitute a public offer (in accordance with Articles 435 and Part 2 of Article 437 of the Civil Code of the Russian Federation). By accessing the Website, the User is deemed to have acceded to this Agreement.
3.4. The use of materials and services on the Website is governed by the current legislation of the Russian Federation.
3.5. The relationship between the Online Store and the Buyer is subject to Article 497 of Federal Law No. 234-FZ of October 25, 2007, of the Civil Code of the Russian Federation concerning distance selling of goods, as well as the Russian Federation Law “On Protection of Consumer Rights” No. 2300-1 of February 7, 1992, and other legal acts adopted in accordance therewith.
4. Product Purchase
4.1. Products are presented on the Website through sample images. Each image is accompanied by a product description and its price. The product image may differ from its actual appearance. The product description is not exhaustive and may contain errors or inaccuracies.
4.2. At the Buyer's request, the Online Store manager is obliged to provide (via email or Telegram or WhatsApp messengers) other information necessary and sufficient, from the Buyer's perspective, for them to make a purchase decision, and also to check product availability in stock.
4.3. In the event that the Products ordered by the Buyer are not in the Seller's stock, the latter has the right to exclude the specified Product from the Order or cancel the Buyer's Order, notifying the Buyer by sending a corresponding electronic message to the address specified by the Buyer during registration (or by operator call). In case of cancellation of a pre-paid product, the Seller undertakes to refund the cost of the paid Product by the method it was paid. The Buyer has the right to replace the unavailable product with another product that is in stock.
4.4. The price of an item indicated on the Website may be unilaterally changed by the online store.
4.5. In case of a change in the price of the product ordered by the Buyer, the Online Store manager will inform the Buyer as soon as possible (by phone or email) to obtain confirmation or cancellation of the order. If it is impossible to contact the Buyer, this order is considered canceled.
4.6. Purchasing items offered on the Website may require the creation of a User account.
4.7. The User bears sole responsibility for maintaining the confidentiality of account information, including the password, and for all activities conducted under the User's account without exception.
4.8. The User must immediately notify the Website Administration of any unauthorized use of their account or password, or any other security breach.
4.9. Orders can be placed by the Buyer via email hello@hronika.co/en, via Telegram and WhatsApp messengers, or independently on the Website.
4.10. After an order is placed, an email confirming its acceptance is sent to the Buyer's email address, specifying the names of the selected items and the total order amount. This email is an integral part of this Agreement. Subsequently, the Online Store manager will contact the Buyer (by phone or email) to confirm the order.
5. Product Returns
5.1. Product returns are processed in accordance with the provisions outlined on the Website in the “Returns” section.
5.2. Return of Quality Goods:
5.2.1. A product may be returned if it is preserved in its original packaging with tags, stickers, inserts, and other additional elements, and has not been used. In the event of a return, all packaging elements and accompanying items must also be returned.
5.2.2. The Buyer has the right to refuse the ordered Item at any time before receiving it, and within 7 days after receiving it. The return of an Item of adequate quality is possible if its marketable condition, consumer properties, and a document confirming the fact and conditions of purchase of the specified Item are preserved.
5.2.3. The Buyer must notify the store manager by writing an email to hello@hronika.co/en on the desire to return the item.
5.2.4. Should the Buyer refuse the Item, the Seller shall refund the cost of the returned Item, excluding the Seller's expenses related to the delivery of the Item returned by the Buyer, within 3-14 business days from the date the returned Item is received at the Seller's warehouse, along with the Buyer's completed return application.
5.3. Return of Product of Inadequate Quality:
5.3.1. If the Buyer discovers defects in the Product that were not disclosed by the Seller, they are entitled to make claims against the Seller in accordance with the procedure established by the Law of the Russian Federation No. 2300-1 of 07.02.1992 "On Protection of Consumer Rights" and other legal acts adopted in accordance with the legislation of the Russian Federation.
5.3.2. A product of inadequate quality refers to a product that is faulty and cannot perform its functional qualities. The received Product must correspond to the description on the Website. Differences in design elements or appearance from the description stated on the Website are not considered a sign of inadequate quality.
5.3.3. The appearance and completeness of the Product, as well as the completeness of the entire Order, must be checked by the Recipient at the time of receiving the Product.
5.3.4. Returns may be refused for goods of inadequate quality that have been soiled or worn.
5.3.5. Products damaged as a result of normal wear and tear are not considered defective or of inadequate quality.
5.3.6. The Seller reserves the right to monitor the number of returns from a single Buyer and, if a Buyer has repeatedly initiated Product returns, reserves the right to refuse the Product return procedure without explanation.
5.3.7. Some Products presented on the Site may have minor damage. Upon confirmation of an Order for such a Product, the Seller undertakes to notify the Buyer of any malfunction or defect before the purchase is completed.
5.3.8. In the event of defects being discovered, the Seller reserves the right for the Buyer to agree to the identified defects or to refuse the purchase.
6. Product Delivery
6.1. Delivery methods and estimated times are specified on the Site in the “Delivery” section.
6.2. Delivery of ordered and paid-for goods is carried out within the territory of the Russian Federation and abroad, and may be limited at the discretion of the Site Administration.
6.3. Delivery costs are indicated on the Site and are paid by the Buyer.
6.4. The Buyer is obliged to inspect the product in the presence of the courier, checking its presence, quantity, and quality. The Site's obligation to transfer the Product to the Buyer is considered fulfilled at the moment of Product transfer.
6.5. The risk of accidental destruction or damage to the Product transfers to the Buyer at the moment the product is handed over to them.
6.6. Hronika's obligation to transfer the Product to the Buyer is considered fulfilled at the moment the Product is handed over to the Buyer by the courier service employee.
6.7. The Buyer agrees that delivery is not part of the Product itself, but a separate service that concludes at the moment the Product is handed over to the Buyer. Consequently, purchasing a Product with delivery does not entitle the Buyer to demand delivery of the purchased Product for warranty service or replacement, does not allow for warranty service or replacement of the Product via a visit to the Buyer, and does not imply the possibility of a refund for the delivery cost in cases where the Buyer is entitled to a refund for the Product itself, in accordance with the Law of the Russian Federation “On Protection of Consumer Rights”.
6.8. Hronika reserves the right, at its discretion, to limit the territory for the “International Delivery” service.
6.9. Hronika reserves the right, at its discretion, to limit the Products available for International Delivery.
6.10. The price for International Delivery is agreed upon between Hronika and the Buyer via email before the purchase is made. Once the delivery price is agreed, it is added to the order total.
6.11. Payment for orders with international delivery is processed through the website.
7. Product Payment
7.1. Payment methods for products are listed on the Website in the “Payment” section.
7.2. Products are payable only in the currency of the Russian Federation.
7.3. In the event of an incorrect price for a Product ordered by the Buyer, the Seller will inform the Buyer to confirm the Order at the corrected price or to cancel the Order.
7.4. If the Buyer cannot be reached, the Order is considered cancelled. If the Order was paid for, the Seller will refund the amount paid for the Order to the Buyer using the same method by which it was paid.
7.5. The price of a Product on the Website may be changed unilaterally by the Seller. However, the price for a Product already ordered by the Buyer is not subject to change.
7.6. The fact of acceptance of the goods by the Buyer is the payment for the goods (payment of the total order amount and the amount of delivery costs to the Buyer).
8. Privacy and Cookie Policy
8.1. The User's/Buyer's personal data is processed in accordance with Federal Law No. 152
On Personal Data. hronika.co/en/privacy
9. Rights and Obligations of the Parties
9.1. The Site Administration has the right to:
9.1.1. Change the rules for using the Site, as well as change the content of this Site. Changes come into force from the moment the new version of the Agreement is published on the Site.
9.1.2. Restrict access to the Site if the User violates the terms of this Agreement.
9.1.3. Expand and reduce the product offering on the Site, regulate access to the purchase of any goods, and suspend or terminate the sale of any goods at its own discretion.
9.1.4. The Site has the right to conduct special promotions.
9.1.5. The Seller has the right to unilaterally amend the Agreement by publishing changes on the Site at https://hronika.co/en/ unless otherwise provided by the new version of the Agreement.
9.1.6. The Agreement is a legally binding contract between the Buyer and the Seller and contains the rules for making purchases in the Hronika.co/en online store.
9.2. The Site User undertakes to:
9.2.1. Provide additional information at the request of the Site Administration, which is directly related to the services provided by this Site.
9.2.2. Not take actions that may be considered as disrupting the normal operation of the Site.
9.3. The User is prohibited from:
9.3.1. Using any devices, programs, procedures, algorithms, and methods, automatic devices or equivalent manual processes to access, acquire, copy, or track the content of this online store's Site;
9.3.2. Disrupting the proper functioning of the Site;
9.3.3. Unauthorized access to the functions of the Website, as well as to any services offered on the Website;
9.3.4. Violating the security or authentication system on the Website.
9.3.5. To use the Website and its Content for any purpose prohibited by the legislation of the Russian Federation, or to incite any illegal activity or other activity that infringes the rights of the online store or other persons.
10. Liability
10.1. Any losses that the User may incur in the event of intentional or negligent violation of any provision of this Agreement, as well as due to unauthorized access to another User's communications, are not reimbursed by the Website Administration.
10.2. The Website Administration is not responsible for:
10.2.1. Delays or failures in the transaction process due to force majeure, as well as any case of malfunctions in telecommunication, computer, electrical, and other related systems.
10.2.2. Actions of transfer systems, banks, payment systems, and delays associated with their operation.
10.2.3. The proper functioning of the Site, if the User does not have the necessary technical means to use it, and also bears no obligation to provide Users with such means.
10.3. For damage caused to the Buyer due to improper use of Goods purchased in the Online Store.
11. Violation of the terms of the public offer agreement
11.1. The Site Administration reserves the right to disclose any information collected about a User of this Site if such disclosure is necessary in connection with an investigation or complaint regarding improper use of the Site, or to establish (identify) a User who may be violating or interfering with the rights of the Site Administration or the rights of other Site Users.
11.2. The Site Administration has the right to disclose any information about the User that it deems necessary to comply with the provisions of current legislation or court decisions, to ensure compliance with the terms of this Agreement, or to protect the rights or safety of Individual Entrepreneur Chuvachko Anna Sergeevna and Users.
11.3. The Site Administration has the right to disclose information about the User if the current legislation of the Russian Federation requires or permits such disclosure.
11.4. The Site Administration has the right, without prior notice to the User, to terminate and/or block access to the Site if the User has violated this Agreement or the terms of use of the Site contained in other documents, as well as in the event of the Site's termination or due to a technical malfunction or problem.
11.5. The Site Administration is not liable to the User or third parties for terminating access to the Site if the User violates any provision of this Agreement or any other document containing the terms of use of the Site.
12. Dispute Resolution
12.1. In the event of any disagreements or disputes between the Parties to this Agreement, a mandatory prerequisite before initiating legal proceedings is the submission of a claim (a written proposal for voluntary dispute resolution).
12.2. The recipient of the claim shall, within 30 business days of its receipt, notify the claimant in writing of the results of the claim's review.
12.3. Should an amicable resolution prove unattainable, either Party reserves the right to seek legal recourse for the protection of their rights, as afforded by the current legislation of the Russian Federation.
13. Intellectual Property Rights
13.1. All information and data presented on the Website https://hronika.co/en constitute the intellectual property of the Seller, in accordance with Article No. 1250 of the Civil Code of the Russian Federation.
13.2. The Website https://hronika.co/en is intended for personal, non-commercial use.
13.3. It is prohibited to alter, copy, distribute, transmit, reproduce, publish, license, use for commercial purposes, create copies of the website, or transfer data from the website that contains: commercial value, software, or information about customers or purchases.
13.4. It is prohibited to use the website for the purpose of generating income or commercial profit, including the use of website data for advertising.
13.5. Identified and established instances of intellectual property rights infringement will be addressed through legal proceedings in accordance with Article No. 1252 of the Civil Code of the Russian Federation, titled “Protection of Exclusive Rights.”
14. Content
14.1. In addition to the intellectual property rights mentioned above, we note that the "content" of the Website includes all graphics, photographs, and videos, as well as rights to photographs and images, sounds, music, and texts. The Seller strives to ensure that the information on the website is accurate and complete but does not guarantee that the information on the website is accurate and complete.
14.2. The Seller does not promise that the content, core functions, and functionalities are accurate and error-free. This is a website that may be subject to viruses and external interference, so the Seller recommends that all Users use antivirus programs.
14.3. The Seller has made every effort to display the colors of all products presented on the Website as accurately as possible. However, due to the constant changes and varying color reproduction characteristics of computer monitors and mobile device screens, the Seller cannot guarantee that the User's/Buyer's device display accurately reflects the colors of the products on the Website.
15. Additional Terms
15.1. The Site Administration does not accept counter-proposals from the User regarding changes to this User Agreement.
15.2. The online store and its provided services may be temporarily partially or completely unavailable due to maintenance or other work, or for any other technical reasons. The Seller reserves the right to perform necessary maintenance or other work with or without prior notice to the User/Buyer.
15.3. The provisions of Russian legislation apply to the relationship between the User/Buyer and the Seller.
15.4. All arising disputes will be resolved by the parties through negotiations. If an agreement is not reached, the dispute will be submitted for consideration to a judicial body in accordance with the current legislation of the Russian Federation.
15.5. Should any provision of this Agreement be deemed invalid by a court, it shall not invalidate the remaining provisions.
16. Seller Details
16.1. Seller: Individual Entrepreneur Chuvachko Anna Sergeevna, TIN 761026612455, OGRN 322784700093321.