RETURN CONDITIONS ARE DESCRIBED ON THIS PAGE.
FOR ADDITIONAL INFORMATION, OR TO DISCUSS INDIVIDUAL CLAIMS REGARDING PRODUCT QUALITY, PLEASE CONTACT US AT
HELLO@HRONIKA.CO WE WILL FIND A SOLUTION.
— To initiate a return, please contact us via email at
hello@hronika.coIn your email, please include your order number, attach the receipt, and provide a detailed description of the product issue, along with photos of the defect.
— Your request will be processed within three business days. We will send you all necessary documents for the return and guide you through the next steps.
Conditions for returning goods of proper quality
— The item has not been used.
— The item's marketable condition and consumer properties are preserved: there are no signs of use on the item, the original packaging is undamaged, and all tags and labels are intact.
— No more than 7 (seven) calendar days have passed since receiving the item.
HANDLE THE ITEM WITH CARE: IF THE PRODUCT'S COMMERCIAL APPEARANCE IS COMPROMISED, THE ONLINE STORE RESERVES THE RIGHT TO REFUSE A RETURN. COURIER CALL-OUT AND TRANSPORT COMPANY EXPENSES ARE AT THE BUYER'S COST.
SAMPLE SALE ITEMS ARE NOT ELIGIBLE FOR RETURN OR EXCHANGE. YOU MAY REFUSE AN ITEM FROM THIS CATEGORY ONLY AT THE MOMENT OF RECEIVING THE PARCEL AT THE PICK-UP POINT OR FROM THE COURIER. RETURN SHIPPING OF THE ORDER IS AT THE BUYER'S EXPENSE.
Conditions for returning an item of inadequate quality
— The item is faulty and cannot perform its functional qualities
— No more than 14 (fourteen) calendar days have passed since receiving the item
IF, INSTEAD OF A DEFECT, IT IS FOUND THAT THE PROBLEM IS DUE TO NEGLIGENT USE OF THE PRODUCT AND VIOLATION OF ITS CARE REQUIREMENTS, A REFUND MAY BE DENIED.
WE RESERVE THE RIGHT TO CONDUCT AN EXPERTISE OF THE PRODUCT TO DETERMINE ITS QUALITY AND THE PRESERVATION OF ITS CONSUMER PROPERTIES. IF THE EXPERTISE DETERMINES THAT THERE ARE NO DEFECTS IN THE PRODUCT, OR THAT THEY AROSE DUE TO CIRCUMSTANCES BEYOND THE SELLER'S CONTROL, THE BUYER IS OBLIGED TO REIMBURSE THE COSTS OF THE EXPERTISE, AS WELL AS THE COSTS OF STORAGE AND TRANSPORTATION OF THE PRODUCT.