RETURN CONDITIONS ARE DESCRIBED ON THIS PAGE.
FOR ADDITIONAL INFORMATION, OR TO DISCUSS INDIVIDUAL CLAIMS REGARDING PRODUCT QUALITY, PLEASE CONTACT US AT
HELLO@HRONIKA.CO WE WILL DEFINITELY FIND A SOLUTION.
— To initiate a return, please contact us via email at
hello@hronika.coIn your email, please include your order number, attach the receipt, and provide a detailed description of the product issue, along with photos of the defect.
— Your request will be processed within three business days. We will send you all necessary documents for the return and guide you through the next steps.
Conditions for returning goods of proper quality
— The item has not been used.
— The item's marketable condition and consumer properties are preserved: there are no signs of use on the item, the original packaging is undamaged, and all tags and labels are intact.
— No more than 7 (seven) calendar days have passed since receiving the item.
PLEASE HANDLE THE ITEM WITH CARE: IF THE PRODUCT'S MARKETABLE CONDITION IS COMPROMISED, THE ONLINE STORE RESERVES THE RIGHT TO REFUSE A RETURN. COURIER CALL-OUT AND TRANSPORTATION COSTS ARE THE RESPONSIBILITY OF THE BUYER.
ITEMS FROM THE SAMPLE SALE CATEGORY ARE NOT ELIGIBLE FOR RETURN OR EXCHANGE. YOU MAY REFUSE AN ITEM FROM THIS CATEGORY ONLY AT THE TIME OF RECEIVING THE PARCEL AT THE PICK-UP POINT OR FROM THE COURIER. RETURN SHIPPING OF THE ORDER IS AT THE BUYER'S EXPENSE.
Conditions for returning goods of improper quality
— The item is faulty and cannot perform its functional qualities
— No more than 14 (fourteen) calendar days have passed since the item was received
IF, INSTEAD OF A DEFECT, IT IS FOUND THAT THE PROBLEM IS DUE TO NEGLIGENT USE OF THE ITEM AND VIOLATION OF ITS CARE REQUIREMENTS, A REFUND MAY BE REFUSED.
WE RESERVE THE RIGHT TO CONDUCT AN EXPERTISE OF THE ITEM TO DETERMINE ITS QUALITY AND THE PRESERVATION OF ITS CONSUMER PROPERTIES. IF THE EXPERTISE ESTABLISHES THAT THE ITEM HAS NO DEFECTS, OR THAT THEY AROSE DUE TO CIRCUMSTANCES BEYOND THE SELLER'S CONTROL, THE BUYER IS OBLIGED TO REIMBURSE THE COSTS OF THE EXPERTISE, AS WELL AS THE COSTS OF STORAGE AND TRANSPORTATION OF THE ITEM.